JLT EB senior appointment in Edinburgh

22 September 2014

JLT EB appoints industry specialist to head up its new Customer Support Centre in Edinburgh

JLT Employee Benefits has appointed Peter Mileham as Operations Manager for its new Customer Support Centre in Edinburgh which is due to open its doors towards the end of 2014. Peter will start this newly created role on 13 October 2014, and will be responsible for overall leadership, performance, training and operational developments of the brand new operation.

Peter has 23 years' experience in a contact centre environment, working with Barclaycard, The AA and Sky. He joins from Amazon where he was the leader of their Edinburgh office and was instrumental in implementing a number of new technology and customer service initiatives.

Gemma Sherry, Head of Customer Support, JLT Employee Benefits, commented: "JLT is strongly committed to delivering the best experience to our clients. Peter has a wealth of experience in managing challenging customer contacts. His outstanding people and project management skills, combined with his technical savvy and track record in driving innovation, will play a central role in embedding quality in our new Customer Support Centre. We are excited about Edinburgh and delighted with Peter's appointment."

Peter Mileham, Operations Manager, JLT Employee Benefits, says: "I am very pleased about the prospect of joining a dynamic, expanding and wide ranging business in Scotland. The challenge of being able to help develop this new customer contact centre was an exciting opportunity not to be missed and I'm looking forward to working with Gemma and the team."

- ENDS -

Notes to Editors 
Enquiries: 

JLT Employee Benefits: 
Jennifer Warner
jennifer_warner@jltgroup.com 
+44 (0)1344 464 582

Smithfield Consultants:
Andrew Wilde
awilde@smithfieldgroup.com
+44 (0)20 7903 0661  

Ged Brumby
gbrumby@smithfieldgroup.com 
+44 (0)20 7903 0674 
 
About JLT Employee Benefits 

JLT Employee Benefits is one of the UK's leading employee benefit providers offering a wide range of benefit and pension services, including administration, actuarial and pension consultancy, investment, Self Invested Personal Pensions (SIPPs) and Small Self Administered Schemes (SSASs) administration, flexible benefits, healthcare, benefit communication and financial education.
JLT Employee Benefits employs over 2,200 professionals throughout the UK and in 2013 had revenues of £172m in UK & Ireland.
Pensions and employee benefits companies within the JLT Employee Benefits group of companies include: JLT Benefit Solutions Ltd, Profund Solutions Limited, JLT Wealth Management Limited, JLT Investment Management Limited and Independent Trustee Services Limited. JLT Employee Benefits is part of Jardine Lloyd Thompson Group plc.
www.jltgroup.com/eb

About Jardine Lloyd Thompson Group plc 

Jardine Lloyd Thompson is one of the world's largest providers of insurance and employee benefits related advice, brokerage and associated services. JLT's client proposition is built upon its deep specialist knowledge, client advocacy, tailored advice and service excellence.
JLT is quoted on the London Stock Exchange and owns offices in 39 territories with some 9,000 employees. Supported by the JLT International Network, it offers risk management and employee benefit solutions in 135 countries.
www.jltgroup.com/