Our values and culture

Creating Client Value

‘Creating Client Value’ means we will seek to achieve the best results for our clients.

Bringing Out The Best In People

‘Bringing out the best in people’ means we foster an inclusive and non-bureaucratic working atmosphere that values the individual; we will invest in building our shared skills and capabilities; and we will seek to promote a true meritocracy that is both fair and results-based. The development of our people is therefore essential to our on-going success.


‘Innovation’ means we have a shared obligation to approach and challenge opinions if we disagree with it. We wish to encourage and reward creativity, innovation and entrepreneurship.

One EB

‘One EB’ means we will seek to act as 'One Firm' by sharing knowledge and resources, helping us collaborate across our businesses to deliver the best of JLT to all our clients and trading partners.

Confidence and Pride

‘Confidence and Pride’ means we approach everything we do with a positive attitude; having confidence in our ability to do a great job; maintaining the highest standards of integrity and professionalism; and priding ourselves on our ability to provide the best advice to our clients.

Delivering Great Results

‘Delivering great results’ means we always will deliver the best results; results that make us a great business to work for, a great business to buy from and a great business to invest in.

Living by these values makes JLT Employee Benefits a great place to work and ensures our ongoing success.