JLT EB opens Customer Support Centre in Edinburgh

19 May 2014

New jobs created at JLT Employee Benefits' Edinburgh office

JLT Employee Benefits (JLT) is opening a new Customer Support Centre based in its Scottish head office in Edinburgh. This will complement its existing Customer Support Centre in Orpington, helping JLT deliver telephone, email and online support to its pension scheme members across the UK. The new Centre is due to become operational in Q3, 2014. 

Significant investment in this initiative will allow JLT to create a state-of-the-art facility that will allow it to support clients using its BenPal Trust online platform for occupational pension schemes from the two sites. An initial recruitment phase in 2014 will see 17 new jobs created, with further expansion planned for 2015 in line with the growth of the business. 

Gemma Sherry, Head of Customer Support, JLT Employee Benefits, commented: "We are delighted to announce this further expansion of the JLT office in Edinburgh. We chose this location for our new Customer Support Centre because of the excellent infrastructure already in place, the good transport links to the office and the reputation of local people for providing great customer service."

Malcolm Paul, Chairman, JLT Employee Benefits in Scotland, said: "This significant additional investment in our Scottish operations is fantastic news for our clients, our staff and the community in which we operate. Following on from the acquisition of Alexander Forbes Consultants & Actuaries and the outsourcing arrangement with Aegon on their defined benefit book of business, this further expansion cements our place as the leading provider of the full range of employee benefit support services in Scotland."


Notes to Editors 


JLT Employee Benefits: 
Jennifer Warner
+44 (0)1344 464 582

Smithfield Consultants:
Andrew Wilde
+44 (0)20 7903 0661  

Ged Brumby
+44 (0)20 7903 0674 

About JLT Employee Benefits 

JLT Employee Benefits is one of the UK's leading employee benefit providers offering a wide range of benefit and pension services, including administration, actuarial and pension consultancy, investment, Self Invested Personal Pensions (SIPPs) and Small Self Administered Schemes (SSASs) administration, flexible benefits, healthcare, benefit communication and financial education.

JLT Employee Benefits employs over 2,200 professionals throughout the UK and in 2013 had revenues of £172m in UK & Ireland.

Pensions and employee benefits companies within the JLT Employee Benefits group of companies include: JLT Benefit Solutions Ltd, Profund Solutions Limited, JLT Wealth Management Limited, JLT Investment Management Limited and Independent Trustee Services Limited. JLT Employee Benefits is part of Jardine Lloyd Thompson Group plc.


About Jardine Lloyd Thompson Group plc 

Jardine Lloyd Thompson is one of the world's largest providers of insurance and employee benefits related advice, brokerage and associated services. JLT's client proposition is built upon its deep specialist knowledge, client advocacy, tailored advice and service excellence.

JLT is quoted on the London Stock Exchange and owns offices in 39 territories with some 9,000 employees. Supported by the JLT International Network, it offers risk management and employee benefit solutions in 135 countries.